1. Our Commitment
[PLACEHOLDER] Boro Marble League LLC is committed to providing a safe, fair, and entertaining sweepstakes platform. We believe that participation should always be fun and within the means of each individual player. Our Responsible Play programme provides tools and resources to help players maintain control of their participation.
[PLACEHOLDER] We recognise that for a small number of people, sweepstakes participation can become problematic. This policy sets out our approach to identifying, preventing, and addressing problem play behaviours.
2. Player Tools
[PLACEHOLDER] We provide the following responsible play tools accessible from your account at the Responsible Play centre:
- Spending limits (daily, weekly, monthly purchase caps);
- Betting limits (daily, weekly, monthly wagering caps);
- Redemption limits;
- Session time reminders (reality checks);
- Take-a-break (temporary cooldown periods);
- Self-exclusion (medium-term and permanent).
3. Spending & Betting Limits
[PLACEHOLDER] Players may set daily, weekly, or monthly limits on:
- Purchases of Race Coin packages (in USD);
- Sweeps Coin wagering (in SC);
- Sweeps Coin redemptions (in SC).
[PLACEHOLDER] Decreasing a limit takes effect immediately. Increasing a limit is subject to a 24-hour cooling-off period before the higher limit becomes active. This delay is designed to prevent impulsive increases during periods of distress.
4. Self-Exclusion
[PLACEHOLDER] Players may self-exclude from the Platform for periods of 1 week, 1 month, 3 months, 6 months, 1 year, or permanently. During self-exclusion:
- The player may not place bets or purchase coins;
- All promotional communications are suspended;
- The exclusion cannot be reversed during the chosen period.
[PLACEHOLDER] Permanent self-exclusion cannot be reversed under any circumstances. Players seeking reinstatement after a temporary exclusion period must contact support and may be subject to additional verification.
5. Take-a-Break
[PLACEHOLDER] Players may request a temporary cooling-off period of 24 hours, 48 hours, 72 hours, or 1 week. During a cooldown period, betting and purchases are suspended. Sweeps Coin redemptions remain available during cooldown periods (unlike self-exclusion).
6. Session Reminders
[PLACEHOLDER] Players may set session time reminders at 15-minute, 30-minute, 1-hour, or 2-hour intervals. When the reminder fires, a “reality check” notification displays the player's total session time and invites them to pause and reflect on their play.
7. Support Resources
[PLACEHOLDER] If you are concerned about your play, free and confidential support is available:
- National Problem Gambling Helpline: 1-800-522-4700 (call or text, 24/7);
- National Council on Problem Gambling;
- BeGambleAware.org;
- GamCare.org.uk.
8. Enforcement
[PLACEHOLDER] Our compliance team monitors for indicators of problem play including unusual account activity, large/rapid redemptions, and account creation patterns consistent with multi-accounting. Accounts identified as at risk may be contacted proactively or subject to temporary hold pending review.
9. Protection of Minors
[PLACEHOLDER] The Platform requires age verification for all new accounts. We use [ATTORNEY TO CONFIRM — IP geolocation, self-attestation, document verification, or third-party KYC] to verify that users are at least 18 years old. Accounts suspected of belonging to minors will be suspended pending identity verification.
10. Staff Training
[PLACEHOLDER] All customer-facing staff receive training in responsible play principles and problem gambling recognition. Staff are required to escalate any interactions where problem play is suspected to our compliance team.